right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason.The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods orhas.

In order to exercise your right of withdrawal, you must send us [Hezo Sports GmbH, Sulzbachstraße 20, 66111 Saarbrücken, hello@hezo-cycling.com] by means of a clear statement (e.g.Ba letter sent by post or email) about your decision to withdraw from this contract.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a different method of delivery than that provided by have chosen the cheapest standard delivery offered to us) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract.For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to Hezo Sports GmbH, Sulzbachstraße 20, 66111 Saarbrücken without undue delay and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract.The deadline is met if you send back the goods before the period of fourteen days has expired.You bear the direct costs of returning the goods.You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

(3) The right of withdrawal does not exist

  • for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
  • for the delivery of goods that can spoil quickly or whose use-by date would quickly expire, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
  • if these were inseparably mixed with other goods after delivery due to their nature
  • nor when delivering sound or video recordings or
  • Computer software in a sealed package if unsealed after delivery,
  • for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations on the market over which the entrepreneur has no influence.

(4) Please avoid damage and contamination.If possible, please send the goods back to us in the original packaging with all accessories and with all packaging components.If necessary, usea protective packaging.If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage in order to avoid claims for damages due to damage caused by defective packaging.